The Help Center

COMMON QUESTIONS

ARE ALL PROPERTIES UP TO THE REQUIRED STANDARDS?

All properties conform to the Repairing Standards, however in terms of level of furnishings and the type of decor, please remember when you view a rental property, you're generally agreeing to take it "as seen" - meaning that the landlord is under no obligation to change anything once the lease is signed. We recommend, therefore that you take your time viewing the property and ask any questions you may have before putting a deposit down on the property.

WHAT IS THE ADMIN FEE?

After carefully viewing the property and deciding that it is right for you, the next step is to pay our administration fee of £180.00. 


The tenancy agreement fee covers the administrative costs of creating a contract for the tenancy, as well as the administration associated with holding your deposit with The Tenancy Deposit Scheme. The cost of referencing includes checking your credit status, previous employer, current or past landlords, and taking into account any other information to help assess the affordability of your tenancy application. The check-in fee is covered by the tenant £180.00 Once the administration is received in our office (cash or bank transfer), we will take the property off the market and put a hold on advertising and viewings until the application process is completed.

 The above fees will be refunded if the Landlord withdraws from the let, In the event the tenant withdraws after paying the fees these will be non refundable.

WHAT IS INVOLVED IN THE APPLICATION PROCESS?

Once you have found a suitable property and the administration fee has been paid we will require the following documents/information to process your application:


Completed and signed Tenancy Application Form

Photographic identification e.g. passport or driving licence

Proof of address e.g. recent bank statement or utility bill

Reference from current/previous landlord


Once your application has been processed and credit checks and references have been approved, you can expect to sign your Lease Agreement with the following

7- 14 days.

WILL I NEED A GUARANTOR?

In certain circumstances a Guarantor may be required. Guarantor’s will be named on the Lease Agreement and will be required to sign a Guarantee Agreement.

HOW MUCH IS THE DEPOSIT?

A deposit of the equivalent of 4-6 weeks rent will be taken and retained with the Deposit Protection Service. This will be refunded at the end of the tenancy subject to terms and conditions of the tenancy.

DO I NEED HOME INSURANCE?

The landlord is responsible for insuring the building and the contents detailed in the inventory. Tenants are responsible for arranging contents insurance for their personal possessions and accidental damage to the landlords possessions. Neither the landlord nor J W Lets & Co will accept any responsibility for loss or damage to your possessions whilst occupying the property.

HOW LONG IS THE LEASE & WHO WILL BE ON THE LEASE?

All tenants over the age of 18 will be named on the Lease Agreement and will need to be present in the office or the property to sign the Lease Agreement. The agreement will be a Short Assured Tenancy Agreement, for a fixed term of no less than 6 months which sets out both Landlord and Tenants’ responsibilities. Should you have any queries regarding your lease agreement, we are happy to assist you. You may also wish to seek your own independent advice before signing the Lease Agreement and we are happy for you to do so.

WHAT HAPPENS UPON COMPLETION?

Once all of the paperwork, guarantees and cleared funds are in place, each Tenant will be issued with a copy of the Lease and relevant documentation and a set of keys to their new Happy Home.